Support

How can we help?

• Product Access: Questions about logging in, beta previews, live links, or getting your workspace set up.
• Billing & Plans: Questions about subscriptions, trial periods, or access levels.
• Technical Help:Is a button glitching? Dashboard acting weird? Reach out and we'll get it sorted.
• Product Questions:Not sure if Ten99 or Pip is the right fit for your specific workflow? Tell us what you do, and we'll point you in the right direction.

Frequently Asked Questions

What exactly is TenFlow?

TenFlow is the central hub for a growing ecosystem of tools—built specifically to support your work, planning, and everyday flow as an independent contractor.

Are all TenFlow products live right now?

Not always! We are building this in public. Some tools are fully live and ready to use, while others might be in beta, early preview, or currently waitlisted.

I clicked a product preview and it took me to another site. Why?

While TenFlow is your main home base, some of our specific tools currently live on their own dedicated sites while they are in development.

Do I need a separate login for each product?

This varies depending on the tool's current stage. Some experiences share a single login, while others in early preview might require separate access for now.

How do I know if a product is live or still coming soon?

We try to clearly label the status of every tool on the dashboard. If you're ever unsure if something is ready for you to use, just send us a note.

Can I request early access or join a waitlist?

Absolutely. Whenever we are testing a new tool, we love getting early feedback. Look for the waitlist options on the product cards.

What if something is broken?

If you run into a technical snag, please email support with as much detail as possible. It helps us fix it much faster if you include:

Which tool you were using

What page you were on

What happened (and what you expected to happen)

Screenshots (these are a lifesaver!)

Do you offer refunds?

Refund and cancellation terms are listed in the specific billing terms for each individual product you subscribe to.

How is my information handled?

We take your data seriously. Review our Privacy Policy for exactly how your information is collected and protected.

Ready to reach out?

To help us solve your issue as fast as possible, please include:

• Your name
• The email address connected to your account
• The specific product you are asking about
• A short description of the question or bug
• Screenshots or links, if relevant